Shipping Policy

Thank you for choosing fenro.top, proudly operated by fenro.top. We are dedicated to ensuring your order reaches you swiftly, safely, and with the utmost care. Below is our detailed shipping policy for your reference:

Order Processing Time

All orders are carefully processed within 1–2 business days after payment confirmation (excluding weekends and public holidays). Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and further details.

Shipping Methods & Delivery Estimates

We operate a warehouse in NSW, Sydney, Australia, allowing us to fulfill and ship all orders directly via Australia Post (AusPost) for reliable domestic delivery.

Estimated delivery time: 3–5 business days within Australia.

Please note that these are estimated timelines. Delivery may occasionally be affected by external factors such as adverse weather, carrier delays, peak seasons, or customs processing for any international shipments.

Shipping Costs

Shipping fees are automatically calculated and clearly displayed during checkout based on your location, order weight, and selected items.

For international orders, please note the following:

  • Shipping costs are determined at checkout according to the destination country and package dimensions/weight.
  • Customs, Duties, and Taxes: fenro.top is not responsible for any customs fees, import duties, taxes, or other charges applied by your country. These fees are the sole responsibility of the customer and may be collected upon delivery.
  • International delivery times can vary widely depending on local customs clearance procedures and carrier schedules.

Order Tracking

As soon as your order ships, we will send you an email notification with your unique tracking number. You can track your parcel directly on the Australia Post website: https://auspost.com.au/mypost/track/search. Please allow 24–48 hours for the tracking information to update and become fully active in the system.

Damaged or Lost Packages

In the unlikely event that your package arrives damaged or appears to be lost in transit, please reach out to us without delay. Contact us at [email protected] or call +61 44829973. Kindly include your order number, a description of the issue, and photos of any damage if applicable. Our team will promptly investigate and work with you to find a satisfactory resolution.

Contact Us

If you have any questions about your order, shipping details, or this policy, we’re here to help. Please feel free to get in touch:

  • Website: fenro.top
  • Company Name: Guangzhou Xizhao Technology Co., Ltd.
  • Address: Room 302, No.19 Xionglin Street, Yonghe, Yongning Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
  • Email: [email protected]
  • Phone: +61 44829973

We reserve the right to update or revise this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

Thank you for your trust and support—we look forward to delivering your order soon!