Privacy Policy

This Privacy Policy explains how Guangzhou Xizhao Technology Co., Ltd. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from fenro.top (the “Site”), our online store specializing in premium travel bags, hip & sling bags, packing & toiletry organizers, bag accessories, and home storage solutions.

We are committed to safeguarding your privacy and handling your data responsibly. By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily share with us, such as when you create an account, place an order, subscribe to our newsletter, or contact customer support. This may include:

  • Contact Details: Name, email address, shipping address, billing address, and phone number.
  • Payment Information: Credit/debit card details or other payment method information (processed securely by third-party payment providers; we do not store full card numbers).
  • Account Details: Username, password (encrypted), order history, and wishlist items.
  • Communications: Messages, inquiries, reviews, feedback, or any other content you submit via forms, emails, or chats.

1.2 Information Collected Automatically

As you navigate the Site, we automatically gather certain data about your device and usage to improve your experience and Site functionality. This includes:

  • Device & Log Data: IP address, browser type/version, operating system, device identifiers, and referral sources.
  • Usage Data: Pages visited, products viewed, search terms, time spent on pages, click patterns, and cart activity.
  • Cookies & Tracking Technologies: We use cookies, pixels, web beacons, and similar tools to remember preferences, track sessions, and analyze traffic (see Section 5 for details).

2. How We Use Your Information

We use your information to operate, maintain, and enhance our services, including:

  • Processing and fulfilling orders, including shipping, tracking, and confirmations.
  • Providing customer support and responding to your questions or concerns.
  • Personalizing your experience, such as product recommendations and tailored promotions.
  • Sending marketing communications (newsletters, offers) if you opt-in—you can unsubscribe anytime.
  • Analyzing Site performance, detecting trends, and improving features/products.
  • Preventing fraud, securing the Site, and complying with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it only in limited cases:

  • Service Providers: With trusted partners for payment processing, shipping (e.g., Australia Post), analytics, email delivery, hosting, and customer service.
  • Legal Obligations: When required by law, court order, or authorities.
  • Business Transfers: In case of merger, acquisition, or asset sale, your data may transfer to the new entity.
  • With Consent: When you explicitly agree or direct us to share.

4. Your Rights & Choices

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have rights to:

  • Access, correct, update, or delete your personal information.
  • Opt-out of marketing emails or targeted advertising.
  • Request data portability or restrict certain processing.
  • Withdraw consent where processing relies on it.

To exercise these rights, contact us at the details below. We will respond promptly and verify your identity where required.

5. Cookies & Tracking Technologies

We use cookies to enhance functionality (e.g., shopping cart, login sessions) and analytics. You can manage cookies via browser settings, but disabling them may limit Site features. For more on third-party tools like Google Analytics, see their privacy policies.

6. Data Security

We employ industry-standard measures (encryption, firewalls, secure servers) to protect your data. However, no online transmission is 100% secure—we cannot guarantee absolute protection against unauthorized access.

7. Children’s Privacy

The Site is not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from minors. If informed, we will delete such information promptly.

8. International Data Transfers

Data may be processed/stored in China, Australia, or other countries. We ensure appropriate safeguards for cross-border transfers.

9. Changes to This Policy

We may update this Policy periodically. Changes take effect upon posting, with the updated date noted. Please review regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Company Name: Guangzhou Xizhao Technology Co., Ltd.

Website: fenro.top

Address: Room 302, No.19 Xionglin Street, Yonghe, Yongning Subdistrict, Zengcheng District, Guangzhou, Guangdong, China

Email: [email protected]

Phone: +61 44829973