Shipping Policy

Last Updated: October 26, 2023

Thank you for shopping at Guangzhou Xizhao Technology Co., Ltd. (fenro.top). We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances. We appreciate your patience during these times.

Shipping Methods & Estimated Delivery

We offer various shipping options to meet your needs. Estimated delivery times are calculated from the moment your order is shipped, not from the order date.

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Expedited Shipping: Estimated delivery within 3-5 business days. (Available for select regions and products)

Please be aware that delivery times are estimates only and may vary due to factors outside of Guangzhou Xizhao Technology Co., Ltd.’s control, such as carrier delays, customs procedures, or adverse weather conditions.

Shipping Costs

  • Domestic Shipping (United States):
    • Orders under $50: A flat rate shipping fee will apply, calculated at checkout.
    • Free Shipping: Enjoy complimentary standard shipping on all domestic orders over $50.
  • International Shipping (EU & Other Regions):
    • Shipping costs for international orders will be calculated at checkout based on the destination, weight, and dimensions of your order.
    • Free shipping promotions may not apply to international orders unless explicitly stated.

International Shipping

Guangzhou Xizhao Technology Co., Ltd. is proud to offer international shipping to a growing list of countries, including the United States (US) and the European Union (EU) member states.

  • Customs, Duties, and Taxes: Guangzhou Xizhao Technology Co., Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Customs Delays: International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package’s journey directly on the carrier’s website.

Incorrect Address & Unclaimed Packages

It is the customer’s responsibility to ensure the accuracy of the shipping address provided. Guangzhou Xizhao Technology Co., Ltd. is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address or if it remains unclaimed, the customer may be responsible for re-shipping costs.

Damaged or Lost Packages

If you receive a damaged package, please contact us immediately at [email protected] with photos of the damage. If your package is lost in transit, please contact us so we can assist you in filing a claim with the carrier.

Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Website: fenro.top
  • Company Name: Guangzhou Xizhao Technology Co., Ltd.
  • Address: Room 302, No.19 Xionglin Street, Yonghe, Yongning Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
  • Email: [email protected]
  • Phone: 305-998-8465

We reserve the right to update or modify this shipping policy at any time without prior notice.